Privacy Policy

Last updated: August 2026

Heal India Complementary Therapies Private Limited (“Heal India”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us about our services.

This Privacy Policy explains what information we may collect, how we use it and how we protect it.

1. Information We May Collect

Depending on how you interact with Heal India, we may collect information such as:

Name
Email address
Telephone or WhatsApp number
Location or address when required for an in-person service
Information provided when making an enquiry or booking a service
Payment-related information necessary to process a booking
Information you voluntarily provide about your preferences, requirements or circumstances relevant to a session
Information submitted through forms on our website

We only request information that is reasonably necessary for the purpose for which it is collected.

2. How We Use Your Information

We may use your information to:

Respond to enquiries and requests
Schedule and manage appointments
Provide the services you have requested
Communicate with you about bookings, changes or cancellations
Process payments and issue invoices or receipts
Organize workshops, group sessions and other events
Respond to customer service requests
Improve our services and website
Meet applicable legal, accounting and regulatory requirements

We do not use personal information for purposes unrelated to the service or communication for which it was provided unless we have a lawful basis to do so or you have given appropriate consent.

3. Health and Personal Information

Some complementary therapy and wellness services may involve clients voluntarily sharing information about their health, physical limitations, wellbeing or other personal circumstances.

Such information is used only when relevant to providing or safely conducting the requested service.

We ask clients not to provide unnecessary sensitive personal information through general website forms or email.

Heal India does not sell or rent personal information to third parties.

4. Communications

If you contact Heal India by email, telephone, WhatsApp or another communication channel, we may retain the information necessary to respond to your enquiry, manage your booking or provide the requested service.

We may contact you regarding an existing enquiry, appointment, booking or service.

Where required, promotional communications will be sent in accordance with applicable law and you may request that we stop sending such communications.

5. Payments

Where payment is made through a third-party payment provider, payment information may be processed directly by that provider according to its own privacy policy and terms.

Heal India does not normally have access to complete payment-card information processed by third-party payment providers.

6. Website, Cookies and Analytics

Our website may use cookies or similar technologies to ensure that the website functions properly, understand how visitors use the website and improve the user experience.

We may use third-party services such as website analytics, advertising or social-media tools that may collect technical information about visitors, such as browser type, device information, approximate location and pages visited.

The information collected through these services is subject to the privacy policies of the respective third-party providers.

You can manage or disable cookies through your browser settings, although doing so may affect some website functionality.

7. Sharing Information

We do not sell or rent your personal information.

We may share information with service providers or third parties when reasonably necessary to operate our business, provide a requested service, process payments, maintain our website, comply with legal obligations or protect our rights.

Where appropriate, we take reasonable steps to ensure that information shared with service providers is handled securely and only for legitimate purposes.

8. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, or comply with legal and regulatory obligations.

10. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, booking services, payment providers or other external services.

Heal India is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing them with personal information.

11. Your Rights and Requests

Subject to applicable law, you may contact us to request information about the personal data we hold about you, request correction of inaccurate information, or raise a concern about how your information is being handled.

You may also request deletion of personal information where retention is not required by law or otherwise necessary for legitimate business purposes.

To make a privacy-related request, please contact us using the contact details provided on our website.

12. Children's Privacy

Our website and services are not specifically directed towards children. We do not knowingly collect personal information from children through the website without appropriate consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable legal requirements.

The updated version will be published on this page together with the date of the latest revision.

14. Contact

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Heal India Complementary Therapies Private Limited

Please use the contact details provided on our website to contact us regarding privacy matters.